Customer Service Expert for Financial Industry

3 weeks ago


Cincinnati, Ohio, United States TruPartner Credit Union Full time
Job Description

TruPartner Credit Union in Cincinnati, Ohio seeks a highly skilled Call Center Representative to interact with members about plans and services. The ideal candidate is a positive person who excels at social interaction and provides quality customer service.

We offer excellent benefits, including health, dental, vision, and prescription coverage. Life and disability insurance are provided at no cost to employees. Our 401(k) plan is available immediately, and we have an onsite gym open 24/7.


About Us

Founded in 1937 by Louise McCarren Herring, our organization has been helping people achieve their financial goals. As a leader in the financial industry, we provide numerous products to help members save money and access lending options. Our savings products pay dividends, and loan rates are competitive with the market.

We pride ourselves on delivering top-notch service to our 17,000+ member-owners. Our team is comprised of friendly, courteous, knowledgeable, and educated staff who work collaboratively to ensure everyone's success.


A Day in the Life

As a Call Center Representative, you will be the first point of contact for our members. You will use excellent communication skills to answer incoming calls, discuss policies, programs, orders, payments, products, and services. Your ability to listen and empathize with members will help resolve complaints efficiently.

You will also utilize your organizational and time management skills to complete reports and records, balance daily transactions, attend meetings, and collaborate with other departments as needed.


Requirements
  • Prior customer service experience or related field
  • Familiarity with computers and technology
  • Strong verbal and written communication skills

Candidates should be able to remain calm under pressure, adapt quickly to new situations, and think critically to solve problems. Excellent organization and time management skills are essential.


Work Schedule

The typical work schedule is Monday through Thursday from 8:30 AM to 5 PM and Fridays from 8:30 AM to 5:30 PM, with some Saturdays (approximately 2 per month). This flexible schedule enables us to provide exceptional customer service.


Salary Estimate

We estimate the salary range for this position to be around $35,000 to $45,000 annually, depending on qualifications and experience.



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