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Seasonal Retail Sales Associate

2 months ago

Coeur d'Alene, Idaho, United States Kohl's Full time

About the Role

In this position, you will provide exceptional customer service in a fast-paced retail environment, focusing on delivering a compelling customer experience while maintaining operational efficiency.

Key Responsibilities

  • Engage customers by greeting them and offering assistance with products and services, operate a cash register, scan items, bag merchandise, and handle different methods of payment.
  • Deliver speed of service transactions while creating a positive customer experience.
  • Meet or exceed individual goals, such as credit and loyalty targets.
  • Support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices.
  • Support the training process for new hires on the sales floor, including teaching process best practices, proper point of sale procedures, and using available tools and resources while meeting company standards.
  • Participate in daily service processes, such as register and cash balancing, change orders, and replenishing supplies.
  • Act with integrity, honesty, and foster teamwork in an engaged and inclusive culture.
  • Exercise good judgment and discernment when making decisions, taking appropriate action as needed.
  • Demonstrate a customer service mindset, anticipating customer needs and satisfactorily resolving issues.
  • Accomplish multiple tasks within established timeframes.
  • Follow company policies, procedures, standards, and guidelines.
  • Maintain adherence to company safety policies for the safety of all associates and customers.
  • Receive, understand, and proactively respond to direction from supervisors/managers and other company personnel.
  • Other responsibilities as assigned.

Requirements

  • Excellent customer service skills and ability to multi-task with strong attention to detail.
  • Verbal/written communication and interpersonal skills.
  • No retail experience required.
  • Must be 16 years of age or older.
  • Flexible availability, including days, nights, weekends, and holidays.

Preferred Qualifications

  • Client-facing retail or service industry experience.

Essential Functions

  • Ability to perform the accountabilities listed in the 'Key Responsibilities' section.
  • Ability to satisfactorily complete company training programs.
  • Ability to comply with dress code requirements.
  • Basic math and reading skills, legible handwriting, and basic computer operation.
  • Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
  • Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.
  • Perform work in accordance with the Physical Requirements section.

Physical Requirements

  • Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two-person lift.
  • Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull on a frequent basis.
  • Ability to stand/walk for the duration of a scheduled shift.
  • Ability to visually verify information and locate and inspect merchandise.
  • Ability to comply with health and safety standards.