Program Manager, Strategic Partnerships and Operations

7 days ago


New York, New York, United States Stripe Full time
About the Role

We are seeking an experienced Operations Program Manager to join our Link Bank Payments team at Stripe. As a key member of our Partnerships Strategic Operations (PSO) team, you will be responsible for driving operational support across a number of key financial institutions and ecosystem partners.

Key Responsibilities
  • Build and Own Technical Operations Relationships with financial institutions and other related ecosystem partners.
  • Work cross-functionally with Stripe teams, including Engineering, Product, Partner Development, and others, to build integrations, support deals, stand up new programs, and drive process enhancements.
  • Define and Implement SLAs, Metrics, and Performance Standards for our partners and drive efforts to measure and improve partner health.
  • Host recurring meetings and business reviews to drive continuous growth and improvement between Stripe and its partners.
  • Develop and manage end-to-end project plans for new implementations, working closely with stakeholders and partners to ensure on-time delivery.
  • Program manage compliance and due diligence requirements for external partners.
  • Identify Inefficiencies and Drive New Solutions to address them, including defining technical and operational requirements.
  • Assist with incident resolution when needed, working closely with Engineering teams to drive partner communications and escalations.
Requirements
  • 7+ years of technical project/program management and/or business operations experience.
  • Experience managing external relationships.
  • Proven ability to successfully drive medium-to-large sized technical projects with external partners and cross-functional internal stakeholders.
  • Strong analytical skills with excellent problem-solving abilities.
  • Ability to understand and map technical system architecture and requirements.
  • Excellent interpersonal and communication skills (verbal and written).
  • The willingness to travel, when necessary.


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