Journeyman Computer Support Specialist
6 days ago
Cayuse Technologies, LLC is a leading provider of innovative technology and government solutions. As a Small Business Administration (SBA) Tribal 8(a) certified company, we have a proven track record of delivering quality outcomes across various sectors.
Job SummaryWe are seeking a highly skilled Journeyman Computer User Support Specialist to join our team. The successful candidate will provide technical support to end-users for PC, server, mainframe applications, and hardware. This role requires strong analytical and problem-solving skills, as well as excellent communication and teamwork abilities.
Key Responsibilities- Provide second-tier support to end-users for PC, server, mainframe applications, and hardware
- Handle problems that the first tier help desk support is unable to resolve
- Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
- Simulate or recreate user problems to resolve operating difficulties
- Recommend systems modifications to reduce user problems
- Maintain currency and high level of technical skill in field of expertise
- AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined
- 4+ years of professional, applicable experience
- Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
- Experience supporting Windows 10, and MS Office 2013
- Experience using Remedy or a similar ticketing system
- Valid Drivers License
- Ability obtain and maintain Secret clearance
This role requires a professional office environment and the ability to work varying work schedules and/or extended hours to meet business needs and project deadlines. Travel may be required for business or professional development purposes.
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