Journeyman Computer Support Specialist

6 days ago


Denver, Colorado, United States Cayuse Holdings Full time
About Cayuse Technologies

Cayuse Technologies, LLC is a leading provider of innovative technology and government solutions. As a Small Business Administration (SBA) Tribal 8(a) certified company, we have a proven track record of delivering quality outcomes across various sectors.

Job Summary

We are seeking a highly skilled Journeyman Computer User Support Specialist to join our team. The successful candidate will provide technical support to end-users for PC, server, mainframe applications, and hardware. This role requires strong analytical and problem-solving skills, as well as excellent communication and teamwork abilities.

Key Responsibilities
  • Provide second-tier support to end-users for PC, server, mainframe applications, and hardware
  • Handle problems that the first tier help desk support is unable to resolve
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
  • Simulate or recreate user problems to resolve operating difficulties
  • Recommend systems modifications to reduce user problems
  • Maintain currency and high level of technical skill in field of expertise
Requirements
  • AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined
  • 4+ years of professional, applicable experience
  • Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
  • Experience supporting Windows 10, and MS Office 2013
  • Experience using Remedy or a similar ticketing system
  • Valid Drivers License
  • Ability obtain and maintain Secret clearance
Working Conditions

This role requires a professional office environment and the ability to work varying work schedules and/or extended hours to meet business needs and project deadlines. Travel may be required for business or professional development purposes.


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