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Bilingual Customer Service Representative
2 months ago
We are seeking a highly skilled and multilingual Customer Service Representative to join our team at TEKsystems. As a Customer Service Representative, you will be the primary point of contact for our clients, providing exceptional customer service and support via inbound and outbound calls, emails, and chats.
Key Responsibilities:
- Provide timely and effective customer service and support to clients via various communication channels.
- Resolve customer complaints and issues in a professional and courteous manner.
- Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
- Stay up-to-date with product and service information to provide accurate and helpful responses to customer inquiries.
- Meet or exceed customer service metrics and performance targets.
Requirements:
- 2+ years of customer service experience in a call center or similar environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
- Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed under pressure.
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
About TEKsystems:
TEKsystems is a leading provider of technology services and solutions, with a strong commitment to customer satisfaction and employee development. We offer a dynamic and supportive work environment, with opportunities for growth and advancement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
