IT Support Specialist
4 weeks ago
We are seeking a highly skilled IT Support Engineer to join our team at Curinos. As a key member of our technical support team, you will be responsible for providing top-notch support to our end-users, troubleshooting a wide range of technical issues, and ensuring the smooth operation of our IT infrastructure.
Key Responsibilities- Technical Support: Provide high-quality technical support to end-users via remote, telephone, or desk-side assistance.
- Issue Resolution: Troubleshoot and resolve technical issues related to Windows 11, Office365, network access, security software, collaboration tools, notebook/mobile hardware, peripherals, MFA, SSO, SharePoint Online, and OneDrive.
- Hardware and Software Installation: Install and configure hardware, software, and peripherals as needed.
- User Management: Manage user notebooks, user account permission management, Office365, corporate applications, and integration.
- ITSM Service Desk: Manage ITSM Service Desk tickets, prioritize, follow up, log, and document issues.
- Network Connectivity: Troubleshoot basic network connectivity issues.
- Infrastructure Support: Assist the infrastructure team with ad-hoc duties, including the smooth operation of the office infrastructure, including LAN, WiFi, and video conferencing equipment.
- Audit and Compliance: Participate in audit and compliance operational management and reporting needs.
- Education: Information Technology or related major with 3-5 years of experience in a Windows OS support position.
- Certifications: ITIL certification or working knowledge of the ITIL framework.
- Technical Skills: Strong Windows 10/11 and notebook hardware installation and troubleshooting skills, strong written and verbal communication skills, experience with Microsoft Office 365 Suite (Outlook is essential), experience configuring and supporting mobile devices, including Android and iPhone, experience working with ITSM tools such as ServiceNow or ServiceDesk (Jira), experience with Windows Server, including Office365 administration, basic understanding of TCP/IP for network connectivity troubleshooting, experience with Powershell scripting and automation, and basic understanding of Amazon AWS, Microsoft Azure, Teams, and Sharepoint Online.
- Competitive Salary: $85,000 - $95,000.
- Benefits: Competitive benefits, including a range of Financial, Health, and Lifestyle benefits to choose from.
- Flexible Working Options: Flexible working options, including home working, flexible hours, and part-time options, depending on the role requirements.
- Annual Leave: Competitive annual leave, floating holidays, volunteering days, and a day off for your birthday.
- Learning and Development: Learning and development tools to assist with your career development.
- Culture: Collaborative, supportive culture, including an active DE&I program.
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