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Patient Care Representative
2 months ago
We are seeking a highly skilled and customer-focused Patient Care Coordinator to join our team at HearingLife. As the face of our retail clinics, you will play a critical role in ensuring a positive patient experience and helping us achieve our revenue goals.
Key Responsibilities- Drive patient appointment and clinic revenue generation by making outbound and follow-up calls to potential and existing patients.
- Greet all patients and obtain potential referrals, understanding current marketing promotions.
- Manage data entry and appointment scheduling using company-approved protocols and internal scheduling database software.
- Keep our office patient-ready by managing office supply inventory according to company-approved lists.
- Manage petty cash, bank deposits, and credit transactions accurately.
- Maintain hearing aid inventory and work with patients to collect insurance documentation and understand current HIPAA laws.
- High school diploma or equivalent; associate degree preferred but not required.
- Minimum of 1 year of previous front office experience, preferably in a customer service or sales setting.
- Superior multi-tasking and time management discipline.
- Ability to work independently and collaboratively with staff and support services.
- Skilled in handling sensitive matters and patients with tact, courtesy, and discretion.
- Technically savvy with computer and systems, including intermediate knowledge of MS Office Suite (specifically Word and Excel).
- Unwind with paid time off: We value work-life balance and offer company-paid holidays, floating holidays, and more.
- Comprehensive health benefits: Choose from a diverse range of health insurance plans covering medical, dental, vision, and HSA.
- Invest in your future: With our competitive 401(k) program, your future looks bright.
- Exclusive discounts and programs: Get special discounts on our products, including hearing aids, for both family and friends.
- Boundless growth opportunities: DMIT Program, Apprentice Program, and Amplify Leadership Program.
- A thriving, positive environment: We live our Core Values: We Create Trust, We are Team Players, We Apply a Can-Do Attitude, and We Create Innovative Solutions.
- Empower your ambitions: Avail up to $$$ annually with our Education Expense Reimbursement.
- Refer and earn: Know someone perfect for the team? Our Team Member Referral Program rewards you with up to $$$ per hire, depending on the role.
- Protection for the unexpected: Enjoy peace of mind with our basic life and AD&D insurance, as well as short-term disability insurance.
