Apple Support Specialist

1 week ago


San Francisco, California, United States Milestone Technologies, Inc. Full time
About the Role

We are seeking a highly skilled Apple Support Specialist to join our team at Milestone Technologies, Inc.

As a key member of our IT Support Team, you will be responsible for providing top-notch technical support to our employees across various departments and teams.

Key Responsibilities
  • Resolve software issues for Mac and PC, ensuring minimal downtime and maximum productivity.
  • Coordinate the sending and receiving of IT equipment via our vendors, ensuring seamless logistics.
  • Troubleshoot and resolve complex technical issues, escalating when necessary to ensure timely resolution.
  • Support various IT systems, including Slack, G Suite, Jamf, Okta, Jira/Confluence, Mac, PC, Zoom, and more.
  • Identify and resolve Mac and PC hardware issues, working with external vendors to provide repairs and replacements.
  • Troubleshoot basic network issues, including DNS, VPN, and WiFi.
Requirements
  • Strong Apple support experience, with a proven track record of resolving complex technical issues.
  • JAMF MDM experience, with a solid understanding of mobile device management.
  • Desire to learn new technologies and skills, with a growth mindset.
  • Ability to handle support tickets in line with SLAs, ensuring timely and effective resolution.
Bonus Points

Experience with Zoom Room configuration and supporting large meeting AV needs is a plus.



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