Customer Experience Specialist

4 days ago


Naperville, Illinois, United States Gerald Auto Group Full time
Job Summary: The Gerald Auto Group is seeking a Customer Experience Specialist to provide exceptional service to our customers. This role involves working closely with our team to ensure a seamless repair process and exceeding customer expectations.

About Us
We are committed to providing outstanding service and building long-term relationships with our customers. Our values of honesty and excellence guide everything we do.

Key Responsibilities:
  • Develop and implement strategies to improve customer satisfaction.
  • Collaborate with the repair team to ensure efficient and effective repairs.
  • Communicate with customers throughout the repair process.
  • Manage accounts receivable schedules.
  • Provide exceptional customer service.

Benefits for Full-Time Employees:
  • 401(k) retirement savings plan with match.
  • Medical, dental, vision, STD, and life insurance options.
  • Paid vacation, PTO, and holidays.

Estimated Salary: $58,000 - $68,000 per year.

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