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Network Support Specialist

4 weeks ago

Pittsburg, Kansas, United States Pittsburg State University Full time
Job Description

Pittsburg State University is seeking a highly skilled Network Support Specialist to join its Information Technology Services team. This role will be responsible for installing, maintaining, and troubleshooting voice and data network devices and infrastructure.

Key Responsibilities:
  • Network Installation and Maintenance: Analyze, recommend, and implement voice and data network design strategies following industry best practices. This includes evaluating equipment technical specifications, installing, maintaining, troubleshooting, and configuring voice and data equipment.
  • System Monitoring: Monitor voice and data systems on an ongoing basis to quickly identify bottlenecks, failures, or other issues and report them to the supervisor and, if possible, correct the issue promptly yourself.
  • Troubleshooting and Repair: Perform troubleshooting and effect repairs or replacement of failed voice or data communications equipment as needed.
  • Customer Support: Respond to urgent situations outside normal working hours. Keep your peers and the supervisor apprised of days and times when you know in advance you would be unable to respond to urgent or emergency issues.
  • Documentation and Reporting: Maintain current documentation and identification tagging for the university cabling infrastructure. Maintain an inventory and documentation for the type and location of various voice and data equipment.
Requirements:
  • Education: High school diploma or equivalent
  • Experience: Three years of experience with IT networking or telecom. Education may be substituted for experience as determined by the university.
Preferred Qualifications:
  • Bachelor's Degree: Five years of experience in a position with similar duties and responsibilities

Pittsburg State University is an Equal Opportunity and Affirmative Action employer. We are committed to creating an inclusive environment for all employees.