Customer Service Representative

3 weeks ago


Pittsburg, California, United States IAA Full time
Job Summary

IAA, an RB Global, Inc. company, is seeking a Customer Service Representative to play a meaningful role in the operation of our branches and service centers. As a Customer Service Representative, you will embody our "team player" values by providing an outstanding customer experience both in person and through various communication channels.

Key Responsibilities
  • Provide customer support services through mail, telephone, and direct personal contact.
  • Process orders and assignments, and enter data into our internal computer systems.
  • Reference pricing and delivery information.
  • Respond to customer questions, inquiries, and requests.
  • Set up new and maintain existing records.
  • Perform word processing assignments, filing, and related clerical duties.
  • Process paperwork in preparation for auction day, securing necessary approvals.
  • Assist with other duties around the office to help out.
Requirements
  • Ability to communicate comfortably with customers.
  • A phenomenal teammate, willing to assist your peers.
  • Digital literacy.
  • Time management skills.
  • Positive attitude.
  • Ability to work independently.
  • Strong interpersonal skills.
  • Professional and clean appearance.
  • We'd also love someone open to learning automobile titling as part of their development.
Education and Certification Requirements
  • A high school diploma is awesome, but equivalent work experience would be great too.
  • 0-2 years' previous work experience.
Benefits

We offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.

About IAA

IAA, an RB Global, Inc. company, is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles.



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