Customer Service Representative

4 days ago


Park Crest, United States Nexus Dynamics Full time
About the Role

Nexus Dynamics is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via phone.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Conduct inbound and outbound calls to ensure customer satisfaction
  • Maintain accurate records of customer interactions in our online system
  • Document customer inquiries and concerns
  • Direct customers to the appropriate contact person or resource
Requirements
  • Excellent communication and interpersonal skills
  • Good German and English language skills
  • Previous experience in a call center or customer-facing role
  • Strong computer skills and ability to learn new systems
What We Offer
  • A competitive salary and benefits package
  • A permanent employment contract with opportunities for growth and development
  • A flexible work-life balance with the option for remote work
  • A dynamic and supportive work environment


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