Customer Service Representative
4 weeks ago
Job Title: Business Development Representative
Reports to: BDC Manager
Job Summary
Folsom Chevrolet is seeking a highly motivated and results-driven Business Development Representative to join our team. As a Business Development Representative, you will be responsible for increasing service traffic at our dealership by receiving inbound service appointment calls and making outbound calls to produce solid and specific appointments for the service department.
Key Responsibilities
- Follow BDC scripts and guidelines on all inbound and outbound calls
- Ensure all calls presented are answered promptly and professionally
- Ability to work well under pressure
- Maintain a high level of world-class customer service and professionalism to all customers
- Recommend additional products that best suit the customer
- Accept and implement coaching and feedback to achieve individual and team performance goals
- Other duties as assigned
Requirements
- High school diploma or equivalent required
- Previous customer service experience required
- Call center experience highly preferred
- Excellent verbal and written communication skills
- Proficient computer abilities
Benefits
- Competitive hourly rate of pay
- Department bonus incentives
- 401(k) plan
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The individual will work at a desk in an office setting for most of the shift. S/he will spend several hours a day speaking to clients and internal staff selling, problem-solving, and making appointments. Professional personal appearance is required.
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