Floor Staff Representative

5 days ago


Williamsburg, Virginia, United States Regal Entertainment Full time
Job Summary

Regal Entertainment is seeking a highly motivated and customer-focused Floor Staff member to join our team. As a key member of our theatre staff, you will be responsible for providing exceptional service to our guests, ensuring a positive and enjoyable experience in our theatres.

Key Responsibilities
  • Provide excellent customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Operate the point-of-sale system, handling cash, credit card transactions, and other forms of payment.
  • Upsell and suggest premium viewing experiences, such as 3D, RPX, and IMAX.
  • Manage concession sales, including operating the concession stand and preparing and cleaning equipment.
  • Assist with ushering duties, including tearing tickets, collecting stubs, and directing patrons to their auditoriums.
  • Perform other duties as assigned by management, including cleaning auditoriums, maintaining a safe and clean environment, and assisting with opening and closing procedures.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Ability to lift up to 60 pounds and stand for long periods of time.
  • Excellent communication and interpersonal skills.
What We Offer

Regal Entertainment offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.



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