Box Office Operations Manager

4 weeks ago


Glendale, Arizona, United States ASM Global Full time
Job Summary:

The Assistant Manager Box Office will partner with the Manager Box Office to oversee box office operations and support ticketing functions and processes. This role will share the responsibility of maintaining strong working relationships between various promoters, artist representatives, venue management, and staff members.

Key Responsibilities:

  • Assist with the hiring and supervision of all box office personnel, providing necessary training and information to ensure that box office staff are well-informed and properly trained in regard to policies and procedures.
  • Staff the box office to accommodate the promoter, walk-up sales, will call window, seating problems, collection, and patron inquiries.
  • Aid in event creation, management, and coordination of ticket sales.
  • Assist with communication to the outlets and computer ticket company in the absence of the manager and keep them properly informed about events and computer operations.
  • Maintain files on each event, ensuring accuracy of production skills, seats on-hold for the building and promoter, complimentary ticket vouchers, event audits, and ticket inventory schedules.
  • Responsible for payroll processing, including ensuring staff clock in/out, approving payroll, and processing payroll according to deadlines.

Requirements:

  • A minimum education level of Bachelor of Arts/Sciences Degree (4-year)
  • Previous box office experience
  • Proficiency with computers and the MS Office program (Word, Excel, and Outlook)
  • Computerized ticket system experience
  • Ability to work under pressure, handle large sums of money utilizing prescribed cash management controls, and day-to-day tasks concurrently
  • Ability to work in a fast-paced environment with promoters, the public, and fellow staff members
  • Ability to work both weekdays and weekends (day and evening) in addition to regular business hours as the event calendar requires
  • Knowledge and experience with Ticketmaster ticketing systems and Archtics


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