Tax Office Manager

3 weeks ago


Glendale, Arizona, United States H&R Block Full time
Job Title: Multi-Unit Team Leader

About the Role:

As a Multi-Unit Team Leader at H&R Block, you will be responsible for providing leadership and guidance to our customer-centric teams in multiple tax offices. Your primary goal will be to accelerate the seasonal tax business and deliver an outstanding client experience.

Key Responsibilities:

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders

• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement

• Assist DGM in recruiting and interviewing candidates for tax office associate positions

• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns

• Lead daily team meetings and communicate essential information to tax office associates

• Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices

• Travel between offices as required

Requirements:

• People management experience, with the demonstrated ability to grow and develop associates

• Demonstrated aptitude for growth plan execution and ability to lead towards growth culture

• Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision

• Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs

• Computer proficient with the ability to use MS Office

• Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience

• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course 1 (if preparing tax returns)

About H&R Block:

H&R Block is a company that believes in the power of people helping people. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block.

What We Offer:

• Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment

• Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan

• Employee Assistance Program with Health Advocate, wellbeing program BetterYou, and neurodiversity and caregiver support available to you and your family

• Various discounts on everyday items and services
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