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Technical Support Specialist

2 months ago

Hyattsville, Maryland, United States US Tech Solutions, Inc. Full time

Position Overview:

This role involves providing exceptional support to clients through the installation, maintenance, and repair of intricate systems and equipment.

Key Responsibilities:

  • Deliver assistance to clients, ensuring the operational quality of system equipment through thorough reviews and approvals.
  • Address and resolve client issues related to hardware and software installation, repair, upgrades, and maintenance, including more complex scenarios.
  • Guide clients in the proper operation and upkeep of systems and equipment.
  • Direct issues to the relevant personnel or service areas for further follow-up, testing, and troubleshooting.
  • Act as a communication bridge between clients and technical teams for assigned projects.
  • Conduct in-depth analysis and compile reports on system problem trends and issues.
  • Provide mentorship and guidance to junior staff members.

Qualifications:

  • High school diploma or equivalent.
  • A minimum of two years of field support experience.
  • Familiarity with the company's hardware, software, and equipment products.
  • Experience in customer technology and support requirements.
  • Strong interpersonal skills for effective problem resolution.
  • Excellent analytical and problem-solving abilities.
  • Effective communication skills.
  • Strong time management and organizational capabilities.
  • Ability to troubleshoot complex hardware and software issues.
  • Capability to mentor other field engineers.

Work Environment:

Office-based setting.

Essential Skills:

  • Desktop Support
  • Hardware Support
  • Break/Fix Services
  • MAC Support
  • Software Installation
  • Imaging
  • SCCM
  • MAC iOS

Education:

High School Diploma or equivalent experience.