Care Coordinator

1 week ago

Denver, Colorado, United States SonderMind Careers Full time
About SonderMind Careers

SonderMind Careers is a leading provider of accessible, personalized mental healthcare. Our mission is to make therapy accessible for all, and we're looking for talented individuals to join our team.

Job Description

We're seeking a highly motivated and compassionate Care Coordinator to join our team. As a Care Coordinator, you will be at the forefront of our mission to provide exceptional mental health care to our clients. Your primary responsibility will be to provide primary support for clients seeking care, managing their mental and behavioral health wellness.

You will work closely with our clinicians and external partners to ensure seamless care coordination. Your strong communication skills, both written and verbal, will enable you to effectively interact with clients, clinicians, and external partners. Your ability to think critically and resolve issues will be essential in this role.

We're looking for a team player who is eager to learn, adapt to new technologies, and thrive in a fast-paced environment. If you're passionate about mental health and have a strong desire to assist clients, we encourage you to apply.

Key Responsibilities
  • Provide primary support for clients seeking care to manage their mental and behavioral health wellness.
  • Utilize a variety of technologies to ensure the client is connected with the appropriate therapist and maintains the required support through an episode of care.
  • Utilize a consultative approach to assist with identifying the correct provider for care.
  • Manage inbound and outbound calls and other forms of communication while applying standard guidelines to address or route messages to the appropriate care team member for follow-up when necessary.
  • Interact with external partners and healthcare systems to ensure access to care.
  • Conduct outreach to referred clients and provide personalized onboarding services and assistance with all aspects of getting into care.
  • Assist with care coordination tasks such as appointment scheduling and facilitating communication with providers and other care team members.
What We Offer

We're committed to fostering a flexible and supportive work environment. Our benefits include:

  • A generous PTO policy.
  • Free therapy coverage benefits to ensure our employees have access to the care they need.
  • Competitive Medical, Dental, and Vision coverage with plans to meet every need.
  • Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events.
  • Eight weeks of paid Parental Leave.
  • 401K retirement plan with 100% matching.
  • Travel to Denver 1x a year for annual Shift gathering.
  • Fourteen (14) company holidays.
  • Company Shutdown between Christmas and New Years.
  • Supplemental life insurance, pet insurance coverage, commuter benefits and more.
Equal Opportunity

SonderMind Careers is an equal opportunity employer. We do not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

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