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Community Engagement Coordinator

2 months ago

Nashville Tennessee, United States Hines Full time

Overview:


Joining Hines means embarking on a career path driven by vision and supported by leaders who set the benchmarks in our industry.

Our legacy is built on innovation and excellence, which has earned us recognition on Fast Company's prestigious annual list of the World's Most Innovative Companies.

Explore the vast opportunities to grow and leave your mark at Hines.

Key Responsibilities:


As a Community Engagement Coordinator – Multifamily with Hines, you will be essential in delivering a 5-star resident and guest service experience in every interaction at our community.

Your exceptional customer service skills will shine as you provide timely responses and showcase your extensive knowledge of local entertainment and dining options.

Your deep understanding of local businesses will be crucial to your success.

Reporting to the Property Manager and collaborating closely with the on-site Marketing Manager and the Hines Community Manager, the Community Engagement Coordinator is insightful, helpful, and recognizes the importance of excellent service.


Responsibilities include, but are not limited to:
Leading by example and embodying the standards and behaviors aligned with the core values and culture of the community.

Fostering brand loyalty by ensuring every resident interaction is positive.

Warmly welcoming all residents, prospective residents, guests, and visitors with a friendly demeanor.

Maintaining courteous communication with owners, residents, their guests, and vendors.

Acting as a primary point of contact for all residents and guests.

Providing dedicated concierge services for premium units as directed by management.

Assisting in ensuring a smooth resident move-in experience.

Supporting the organization and execution of resident and community events.

Upholding pride in the property's maintenance and appearance by ensuring common areas are tidy and well-kept.

Qualifications:

Minimum Requirements include:
A High School Diploma or equivalent from an accredited institution.

Four or more years of experience in hospitality, property management, or a service-oriented industry.

Concierge experience is preferred.

Familiarity with Entrata is a plus.

Excellent written and verbal communication skills.

A flexible schedule, including availability for nights, weekends, and holidays.

A pleasant phone demeanor.

A thorough understanding of local attractions and destinations.

Closing:


At Hines, we pursue excellence as a leading global real estate investment manager, driven by our belief that real estate fundamentally revolves around people.

Our diverse portfolio encompasses a wide range of property types, all designed to enhance value, connection, and inspiration.

Our strategic approach combines local expertise with global insights, taking calculated risks to exceed expectations and tailor solutions to our clients' needs.


While our projects are recognized for enhancing urban environments and pioneering sustainable practices, we understand that the true driving force behind Hines' success is our dedicated employees who leverage our extensive history to shape the future.

This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits, and generous vacation packages.

By focusing on the growth and wellbeing of our team, we foster an inclusive environment where everyone can thrive.


Hines is proud to be recognized on Fast Company's esteemed annual list of the World's Most Innovative Companies. We are an equal opportunity employer and support workforce diversity.

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