CRM System Administrator

4 days ago


Fort Worth, Texas, United States Centre For Neuro Skills Full time
About the Role

The CRM Application Specialist will play a critical role in enhancing and managing the CRM system and data from business applications at Centre For Neuro Skills. This position will be responsible for implementing, supporting, and optimizing Salesforce Health Cloud for the organization.

Key Responsibilities
  • Administer CRM daily operations, monitor systems, and resolve performance issues and other failures.
  • Work with end users to prepare for Salesforce critical updates and releases, including testing, training, and communication.
  • Process support tickets efficiently and collaborate with Data Engineers in Data ingestion and extraction via Salesforce APIs.
  • Build and manage flows, layouts, and user profiles, and assist with reports and dashboards.
Requirements
  • Bachelor's degree from an accredited college or equivalent in a relevant field. Experience will be considered in place of a degree.
  • 5 years of experience in marketing application support, with previous experience in a marketing setting required.
  • Experience with Customer Relationship Management (CRM) Systems interfacing (APEX, HTML, JavaScript) preferred.
  • Direct backend systems knowledge and experience with Salesforce Health Cloud preferred.
What We Offer
  • Paid time off
  • Extended sick leave
  • Medical, dental, life insurance, and optional vision plan
  • Paid holidays

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