Network Systems Expert

3 weeks ago


Carolina Beach, North Carolina, United States Infojini Full time

Job Summary:

As a Network Systems Expert at Infojini, you will be responsible for ensuring the smooth operation of our Cisco Unified Communications systems. This includes performing regular maintenance, updates, and troubleshooting to minimize downtime and service disruptions.

Key Responsibilities:

  • Monitor system performance and proactively address potential issues to ensure optimal system functionality.
  • Manage system backups and disaster recovery plans to ensure business continuity.
  • Provide tier 2 and 3 support for voice communication issues, working closely with the IT helpdesk to resolve problems.
  • Conduct training sessions for end-users and IT staff to ensure effective use and management of the voice systems.
  • Document system configurations, processes, and procedures to maintain an up-to-date knowledge base.

Requirements:

To be successful in this role, you will need to have a strong understanding of Cisco Unified Communications systems and a proven track record of troubleshooting and resolving complex technical issues.



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