Room Service Coordinator

2 weeks ago


Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time
Job Summary

We are seeking a highly skilled and customer-focused Room Service Dispatcher to join our team at the Choctaw Resort Development Enterprise. As a Room Service Dispatcher, you will be responsible for providing exceptional service to our guests by answering calls, taking orders, and ensuring prompt and efficient delivery of room service.

Key Responsibilities
  • Answer room service calls in a professional and courteous manner, using proper phone etiquette to ensure a positive guest experience.
  • Provide accurate and timely information to guests regarding room service hours, menu options, and availability.
  • Process orders efficiently and accurately, ensuring that all transactions are properly documented and recorded.
  • Maintain a high level of customer satisfaction by responding to guest requests and resolving any issues that may arise.
  • Work effectively as part of a team to ensure seamless delivery of room service, including assisting food servers and banquet servers as needed.
  • Adhere to all company policies and procedures, including those related to cash handling, safety, and customer service.
Requirements
  • High school diploma or equivalent required; previous experience in a customer service or food service role preferred.
  • Ability to work in a fast-paced environment and maintain a high level of accuracy and attention to detail.
  • Strong communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to lift and maneuver up to 40 pounds, and stand for long periods of time.
  • Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.
Working Conditions

The work environment is typically moderate, with occasional exposure to loud noises and tobacco smoke. The ability to work varying schedules, including evenings, weekends, and holidays, is required.



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