Member Experience Receptionist

7 days ago

Lutherville Timonium, United States Kaiser Permanente Full time
Description: Job Summary:

Ensures interaction with member constitutes a compelling customer experience through welcoming, registering, and assisting members.

Essential Responsibilities:

  • Welcomes and greets members at kiosks and general areas and assists with way-finding.
  • Assists members by providing general information, or referring to appropriate staff, as necessary.
  • Registers members to include: verifying eligibility; updating demographic information; identifying FYIs and special features; coordinating appropriate assistance, and creating new accounts, as needed.
  • Initiates the completion of paperwork relating to members visit. Processes paperwork as appropriate.
  • Receive and return prepared forms to members.
  • Receives funds from members, completes receipts, and properly posts transactions.
  • Retrieves, reconciles, and deposits change fund.
  • Schedules appointments at the request of members and providers in accordance with established protocol.
  • Informs members of appointment date(s) and gives appropriate pre-appointment instructions, as necessary.
  • Receives and screens telephone calls, if necessary, takes messages or forwards calls, as appropriate.
  • Returns appropriate calls to members and staff as directed by provider or nursing staff.
  • Request and maintains supplies for the kiosks and reception areas.
  • Informs providers or staff of members needing immediate attention. Brings unusual situations to the attention of the appropriate staff.
  • Order member cards.
  • Offer wheelchair assistance under established guidelines.
  • Wears professional attire to include a KP-provided jacket.
  • Performs other related duties, as appropriate.
Basic Qualifications:
Experience

  • Minimum one (1) year of customer service experience required.
  • Per the National Agreement, current KP Coalition employees have this experience requirement waived.
Education

  • High School Diploma or General Education Development (GED).
License, Certification, Registration
  • N/A
Additional Requirements:

  • Demonstrates a working knowledge of Health Plan coverage types, for example (but not limited to) traditional and deductible products within 6 months of employment.
  • Proficiency in the use of applicable computer software and technology.
Preferred Qualifications:

  • One (1) year of reception experience in a healthcare setting preferred.
  • Knowledge of medical terminology preferred.
  • Current BLS certification preferred.


Primary Location: Maryland,Timonium,Lutherville-Timonium Medical Center
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri, Sat
Working Hours Start: 05:30 AM
Working Hours End: 06:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: M40|OPEIU|Local 2
Job Level: Entry Level
Department: LUTHERVILLE-TIMONIUM MED CTR - Rgnl Med Fac-Med Ops Bus Svc - 1808
Pay Range: $22.84 - $33.62 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: Yes, 10 % of the Time
On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest

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