Guest Services Director

19 hours ago


Benton Harbor, Michigan, United States Hampton Inn Benton Harbor, 1921 Pipestone Rd Benton Harbor, Full time

About Hampton Inn Benton Harbor

We are seeking a highly motivated and organized professional to join our team as a Front Office Manager at our Hampton Inn location in Benton Harbor, Michigan. As a key member of our team, you will be responsible for overseeing the front desk operations, including managing staff, handling guest requests, and ensuring seamless check-in and check-out processes.

This is a full-time position that requires evenings and weekends, as well as availability to cover shifts in the event of call-offs. The ideal candidate will have prior experience in a similar role, strong leadership skills, and excellent communication abilities. If you're a detail-oriented and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply.

Compensation and Benefits: We offer a competitive salary range of $45,000 - $50,000 annually, depending on experience, plus a comprehensive benefits package that includes accident, critical medical supplement insurance, dental insurance, employee assistance program, employee hotel room discount, health insurance, health savings account, holiday pay, life insurance, long-term disability, paid time off, paid training, professional development assistance, and vision insurance.

Job Description:

  • Manage front office staff and ensure efficient operations
  • Provide outstanding customer care and respond professionally to guest inquiries and concerns
  • Use suggestive selling techniques to maximize room occupancy and revenue
  • Train, direct, and resolve issues for front desk team members
  • Maintain accurate processing of hotel charges and invoices
  • Ensure cleanliness, organization, and adherence to health regulations
  • Correspond with group and travel agents for special requests
  • Assist with sales and marketing efforts as directed
  • Maintain strong relationships with other departments
  • Operate EPBX equipment and manage cash transactions
  • Update and action the front office and hotel logbooks
  • Follow guest check-in and security procedures
  • Take responsibility in the absence of the General Manager
  • Perform any other tasks/duties as assigned by the manager/supervisor

Requirements:

  • Associate's degree or equivalent from a two-year college or technical school; or six months to one year of related experience/training
  • Strong leadership, communication, and customer service skills
  • Detail-oriented with planning and organizational abilities
  • Computer and accounting knowledge
  • Alcohol awareness certification and other required certifications


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