Guest Services Director

4 days ago


Benton Harbor, Michigan, United States Hampton Inn Benton Harbor, 1921 Pipestone Rd Benton Harbor, Full time
Job Overview

The Front Office Manager will lead the front office team at Hampton Inn Benton Harbor, overseeing daily operations and ensuring exceptional guest experiences. This role requires a strong leader with excellent communication and problem-solving skills.

Key Responsibilities
  • Supervise and train front desk staff to provide excellent customer service
  • Manage front office systems, including EPBX equipment and cash handling procedures
  • Coordinate with other departments to ensure seamless hotel operations
  • Develop and implement strategies to maximize room occupancy and revenue
Requirements
  • Bachelor's degree in Hospitality or related field
  • 2+ years of experience in hotel front office operations
  • Strong leadership and communication skills
  • Ability to work evenings, weekends, and holidays
Salary and Benefits
  • Estimated salary: $45,000 - $50,000 annually
  • Detailed benefits package available upon request


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