Enterprise Operations Center Specialist

2 weeks ago


Richmond, Virginia, United States TECHEAD Full time
Job Title: Enterprise Operations Center Analyst

TECHEAD is a leading provider of on-site services, and we're seeking a highly skilled Enterprise Operations Center Analyst to join our team.

Job Summary:

We're looking for a detail-oriented and technically skilled individual to work in our Enterprise Operations Center. As an Enterprise Operations Center Analyst, you will be responsible for monitoring and maintaining our network infrastructure, troubleshooting issues, and providing exceptional customer service.

Key Responsibilities:

  • Monitor and analyze network performance, identifying and resolving issues in a timely manner
  • Provide technical support and assistance to internal teams and external customers
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Develop and maintain documentation for network infrastructure and procedures
  • Stay up-to-date with industry trends and best practices in network operations and telecommunications

Requirements:

  • 2-year technical degree or equivalent experience
  • Basic knowledge of IT networking and telecommunications
  • Experience with network monitoring and maintenance tools
  • Strong analytical and problem-solving skills
  • Excellent communication and customer service skills

What We Offer:

TECHEAD offers a dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for professional growth and development.

About TECHEAD:

TECHEAD is a company that values its employees and customers. We strive to provide exceptional service and support to our clients, and we're committed to making our on-site associates successful.

Equal Employment Opportunity:

TECHEAD is an equal employment opportunity employer and welcomes applications from diverse candidates.



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