Member Service Representative

4 days ago


La Grande, Oregon, United States P1FCU Full time
Job Summary

We are seeking a highly skilled and customer-focused Member Service Representative to join our team at P1FCU. As a key member of our team, you will be responsible for providing exceptional service to our members, handling financial transactions, and ensuring the smooth operation of our banking services.

Key Responsibilities
  • Member Service: Assist members with their financial transactions, including paying and receiving cash and other negotiable instruments.
  • Financial Transactions: Process cash advances, travelers' checks, cashiers' checks, money orders, and wire transfers.
  • Account Maintenance: Balance daily transactions, verify cash totals, and investigate and resolve out-of-balance conditions.
  • Customer Support: Answer questions, solve problems, and provide information to members on various banking services and products.
  • Team Collaboration: Work effectively as part of a team to achieve business objectives and provide exceptional customer service.
Requirements
  • Education: High school degree or equivalent.
  • Experience: Under one year of similar or preparatory experience.
  • Skills: Excellent knowledge of P1FCU products and services, computer software programs, and automated technology.
  • Interpersonal Skills: Strong communication and interpersonal skills, with the ability to work with diverse personalities and cultures.
Working Conditions

This is a part-time position that requires the ability to work independently and with limited supervision. The ideal candidate will be able to perform job functions in a fast-paced environment, with a high level of accuracy and attention to detail.



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