Customer Support Associate

3 days ago


Raleigh, North Carolina, United States SYNTEGON Full time
Company Overview: Syntegon is a global leader in process and packaging technology. We provide innovative solutions for the pharmaceutical, food, and confectionary industries. Our team of experts works together to ensure high-quality products are safely packaged and delivered to customers worldwide.

Syntegon Technology is a proud supporter of STEM initiatives, including FIRST Robotics and AWIM. We strive to create a diverse workforce and promote equal opportunities for all.

We are seeking a skilled Customer Support Representative to join our team. This role requires strong communication and problem-solving skills, as well as experience working with enterprise resource planning systems (ERP).

Job Description: The successful candidate will be responsible for processing customer quotes, order requests, and questions via phone, fax, or email. They will evaluate, quote, process, and expedite these requests in a timely manner, ensuring customer satisfaction while meeting company revenue and profit goals.

The ideal candidate will have 3+ years of experience in a fast-paced, high-volume customer support role and 2+ years of experience working with an ERP system. They should also possess strong detail orientation, organization, and time management skills.

Salary: $24-$31/hour, depending on location and experience.

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