Customer Service Representative

4 weeks ago


Nitro, West Virginia, United States Wade Walters - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as an Assistant Office Manager at Wade Walters - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and ensuring the smooth operation of our office.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide accurate information about insurance products and services.
  • Relationship Building: Establish and maintain strong relationships with clients, understanding their needs and preferences to provide personalized service.
  • Office Management: Ensure the office is well-organized, equipped, and maintained to meet customer needs and promote relevant products.
  • Team Collaboration: Work collaboratively with team members to achieve agency goals, share knowledge, and provide support.
Requirements
  • Communication Skills: Excellent written, verbal, and listening skills to effectively communicate with customers and team members.
  • Organizational Skills: Highly organized and detail-oriented to manage multiple tasks and priorities.
  • Experience: Experience in customer service, preferably in an insurance or sales environment.
  • Licenses: Ability to obtain Property and Casualty License and Life and Health License.
  • Technical Skills: Proficient in Windows computer applications and able to learn new systems.
Benefits
  • Compensation: Competitive salary plus commission/bonus structure.
  • Benefits: Paid time off, health benefits, and opportunities for growth and advancement.


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