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Storage Operations Specialist

2 months ago

Nitro, West Virginia, United States Mini Mall Storage Properties Full time
About the Role

We are seeking a highly motivated and detail-oriented Storage Operations Specialist to join our team at Mini Mall Storage Properties. As a Storage Operations Specialist, you will play a pivotal role in delivering exceptional customer service while overseeing the effective operation and maintenance of our storage facilities.

Key Responsibilities
  • Customer Service: Provide outstanding service to customers, addressing their inquiries, concerns, and complaints in a prompt and professional manner.
  • Lead Management: Follow internal sales processes to convert leads into sales/upsales through various channels, including phone, online, and walk-in.
  • Unit Inventory Management: Conduct regular walkthroughs to manage unit inventory, ensure accurate tracking of unit availability, cleanliness, brand standard adherence, and facility feature functionality.
  • Delinquency Management: Facilitate the auction process for units with unpaid accounts and delinquency, adhering to legal and company guidelines.
  • Financial Transactions: Ensure daily business reconciliation, accurately recording and managing rent payments, collections, and other financial transactions.
  • Property Improvements: Identify, escalate, and participate in supporting property improvements and initiatives to optimize customer satisfaction and sales efficiency.
Requirements
  • Education: High school diploma or equivalent, with preference for previous sales, customer service, or property management experience.
  • Skills: Basic computer skills, including Microsoft Office proficiency, strong organizational and problem-solving capabilities, excellent interpersonal and communication skills, and meticulous attention to detail.
What We Offer
  • Competitive Compensation: A competitive compensation package comprised of a group benefits plan and discretionary profit-sharing program.
  • Safe Work Environment: A commitment to a safety-first work environment.
  • Opportunities for Growth: Empowerment to do things differently, grow personally and professionally, and bring your whole self to work.