Customer Service Representative

7 days ago


Morton, Illinois, United States Morton Community Bank Full time

Morton Community Bank Job Description

Company Overview

Morton Community Bank, a reputable financial institution established in 1960, has grown to become a significant presence in the community with over 550 employees and 53 branch locations. We pride ourselves on delivering exceptional service to our customers while prioritizing the well-being of our internal assets – our employees.

Job Summary

We are seeking an experienced Customer Service Representative who will provide top-notch service to our valued customers by accurately processing transactions, promoting our products and services, and fostering strong relationships within the community.

Essential Duties & Responsibilities

  • Identify and effectively manage various customer transactions, including validating checks, accepting deposits and withdrawals, and processing loan payments.
  • Perform specialized tasks such as preparing cashier's checks, personal money orders, and exchanging foreign currency.
  • Provide exceptional customer service by addressing inquiries regarding checking and savings accounts and other bank-related products.
  • Receive and verify loan payments and mortgage payments.
  • Balance cash, currency, and checks in the cash drawer at the end of each day.

Physical Demands

The physical demands of this position include climbing, reaching, standing, lifting, talking, hearing, and performing repetitive motions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education and Qualifications

  • A high school diploma or equivalent is required for this position.

Experience

  • Prior experience in clerical, administrative, cash handling, sales, or customer service roles is preferred.
  • Relevant computer skills are essential for this position.

Salary and Benefits

This rewarding role comes with a competitive salary range of approximately $45,000 - $55,000 per year, depending on experience and qualifications. Morton Community Bank offers a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional growth and development.



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