Restaurant Operations Manager

7 days ago


Morton, Illinois, United States sns0596 Full time

Job Overview:

The Restaurant Operations Manager plays a pivotal role in leading the restaurant team to deliver exceptional customer experiences, drive sales growth, and maintain high operational standards. This position is responsible for creating an environment that fosters sales growth, identifies training needs, develops and motivates management teams, trains and inspires associates, and leads the team to deliver key metrics and financial expectations.

Key Responsibilities:

  • Create an environment of sales growth through guest focus and delivery of Steak 'n Shake procedures and policies
  • Identify, Train and Develop Trainers, Shift Managers, Managers and Restaurant Managers
  • Develop, Focus and Motivate the Management team to consistently deliver the Steak 'n Shake objectives; Delighting Guests, Eliminating Unnecessary costs, Increasing quality, and Reducing Prices
  • Train, Coach and Inspire Associates to deliver exceptional service, food and environment to the Guest
  • Lead Restaurant team to deliver on key metrics and financial expectations (Field Results Report)
  • Manage all restaurant costs to deliver positive cash flow

Financial Growth:

Approve schedules following the Labor Scheduling System parameters including scheduling breaks, utilizing the 15 minute scheduler and having schedules completed and approved by the DP for posting by 5 pm on Friday

Validate appropriate staffing levels of well-trained associates on all shifts

Validate effective food ordering and accurate inventory levels within the restaurant

Ensure proper receiving of food deliveries, storage and posting into the Food Management System

Complete weekly, period and quarterly inventory and accurately post into the back office Food Management System

Manage "other supplies" and small wares to ensure adequate amount of supplies are available at all times

Maintain strict adherence to the cash handling and banking policies and procedures

Validating effective completion of shift tools and administrative duties as designed by Steak 'n Shake

Ensure strict adherence to all State and Federal regulatory laws

Salary: $60,000 - $80,000 per year, depending on experience and qualifications.



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