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Delivery Coordinator

1 month ago

Morton Grove, Illinois, United States OnePoint Patient Care Full time
About the Role

We are seeking a skilled Delivery Dispatcher to join our team at OnePoint Patient Care. As a key member of our customer service team, you will be responsible for assisting other delivery personnel with map reading and routing techniques, communicating with customers and team members to resolve questions and requests, and facilitating out of town shipments. Additionally, you will be responsible for data entry, reporting procedural errors, and providing quality customer service.

Key Responsibilities
  • Assist Delivery Personnel: Assist other delivery personnel with map reading and routing techniques.
  • Customer Communication: Confer with customers and team members to resolve questions and requests.
  • Data Entry: Enter data into computer applications, including vehicle maintenance and customer information.
  • Facilitate Shipments: Facilitate out of town shipments and communicate with team members and customers.
  • Quality Control: Conduct quality control checks on same day deliveries.
Requirements
  • Computer Skills: Ability to use OnePoint Patient Care and Microsoft Office computer applications.
  • Attention to Detail: Close attention to detail is required to ensure accurate data entry and quality control.
  • Communication Skills: Excellent written and verbal communication skills are necessary to effectively communicate with customers and team members.
  • Work Environment: Ability to work in a fast-paced environment with minimal supervision.
  • Education: High School Diploma or Equivalent required. At least 3 years of experience in customer service is preferred.
About OnePoint Patient Care

OnePoint Patient Care is the nation's leading independent provider of community-based hospice pharmacy and pharmacy benefits management (PBM) services. We offer flexible and adaptable solutions for our customers' hospice pharmacy needs, including prescription filling, custom compound creation, and home delivery. Our team is committed to providing exceptional customer service and support to our customers and their patients.