Retail Sales Lead

2 days ago

Sterling, Virginia, United States Road Runner Sports Full time
Job Title: Retail Sales Lead

Join Road Runner Sports as a Retail Sales Lead and take the first step into leadership. As a key member of our team, you will be responsible for driving sales and profitability goals while modeling and promoting a WOW Customer Experience-focused selling culture.

About the Role:
  • Lead by example and provide consistent leadership and support to achieve or exceed sales and profitability goals.
  • Model and drive a WOW Customer Experience-focused selling culture.
  • Develop, support, and retain a high-performance customer-team through consistent coaching, training, and recognition.
  • Ensure a WOW customer experience, including visual execution/standards and customer engagement.
  • Create a culture of recognition and accountability that delivers exceptional customer experiences and drives sales & KPI results.
  • Assess and analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action.
  • Validate and ensure execution of all omni-channel initiatives.
  • Validate and ensure execution of all customer loyalty initiatives and activities.
  • Assist store leadership in managing team member attendance and utilizing the labor flex tool to manage labor to the needs of the business.
  • Responsible for organizing, planning, and execution of all visual merchandising in store with partnership of entire management team.
  • Address and resolve employee issues and/or concerns with appropriate partnership.
  • Support and maintain strong inventory management and data integrity routines.
  • Support and maintain strong operational execution and compliance activities.
  • Support and maintain a safe work environment through ongoing safety training.
  • Consistently coach and role-model the selling behaviors that support the WOW Experience and the 100% Commitments.
  • Availability and flexibility to scheduling of the needs of the business, including irregular hours and evenings and weekends.
  • Consistently conduct Quality Reviews (QR's).
  • Conduct new hire training for all Fit Experts, including Perfect Fit Finder.
  • Prepare and conduct thorough team meetings, specifically highlighting retail initiatives and areas of focus.
  • Effectively open and close the store, and lead the sales floor in the absence of the Store Manager.
About Us:

Road Runner Sports is proud to have been recognized as the 2023 Footwear Retailer of the Year by Footwear Magazine. Founded in a San Diego garage over 40 years ago, we have grown to 47 stores across the country and are committed to our values, mission, and purpose.

What You'll Get:
  • Earn competitive pay plus bonus potential.
  • Receive out-of-this-world training to grow your career.
  • Contribute to an outstanding team as you drive in-store sales.
  • Be the envy of your friends with discounts on all the latest gear and footwear.
  • Enjoy free running and walking events.
  • Take pride in merchandising and maintaining an immaculate workplace.
Requirements:
  • High School diploma or equivalent required.
  • Associate's degree from an accredited college or university and 1 year of related experience preferred, or equivalent combination of education and experience.
  • Minimum of 1+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred.
  • Leadership skills including: excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem-solving, and sound decision-making skills.
  • Ability to work a flexible schedule, including nights and weekends, depending on the needs of the business.
  • Ability to perform the basic functions of the job.
  • Effective interpersonal communication skills in both verbal and written format.
  • Must demonstrate an openness to feedback and ability to be open-minded and adaptable to changing priorities.

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