Sales Associate

4 weeks ago


Sterling, Virginia, United States Club Pilates Full time
Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Club Pilates. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and contributing to the overall success of our studio.

Key Responsibilities
  • Execute and maintain a high level of personal sales production, including lead generation, private training, retail, and referrals to achieve monthly sales quotas.
  • Establish relationships with clients, access their needs, and present appropriate services, with follow-up and retention of clients.
  • Provide excellent customer service through emails and phone calls, including answering the phone and responding to voicemails and emails in a timely manner, and escalating issues to the General Manager/Owner as needed.
  • Take initiative in the absence of management and contribute to team efforts, including working with team members and meeting established deadlines.
  • Assist with retail items, including steaming, presentation, and replenishment.
  • Problem-solve and execute desired expectations while interacting with team members and clients calmly and professionally, even in conflict.
  • Maintain studio cleanliness by following operational checklists.
Requirements
  • Prolonged sitting/standing and light lifting.
  • Ability to speak and hear to communicate with clients.
  • Ability to see, read, type, and use a mouse while using telephone and computer systems.
Preferred Qualifications
  • Customer Service Skills: 1 year.
  • Retail Sales: 1 year.
Work Authorization

United States.


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