Facilities Construction Management Project Manager

3 days ago


Sedalia, Missouri, United States MPW Industrial Services Full time
Customer Care Coordinator Job Description

We are seeking a highly skilled and customer-focused Customer Care Coordinator to join our team at Numotion. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and delivering a positive experience.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Process new orders efficiently and accurately, ensuring all necessary documentation is complete.
  • Schedule evaluations and equipment adjustments with referrals and clients.
  • Upload order files for ATPs and track equipment delivery.
  • Request and review order documents, including Functional Mobility Evaluation and Letter of Medical Necessity.
  • Communicate with clients regarding coverage, deductibles, and financial responsibility.
  • Conduct research on related equipment and collect payments for out-of-pocket amounts.
  • Reconcile deliveries and move orders to billing.
  • Provide monthly delivery forecasts and maintain accurate records.

Requirements:

  • High School diploma or equivalent required; Associate's degree preferred.
  • Minimum three years of relevant experience in a fast-paced office environment.
  • Positive customer-focused approach and excellent communication skills.
  • Proficiency in Microsoft Office Suite and ability to work in a fast-paced environment.
  • Ability to think quickly and make sound decisions.

Physical Requirements:

  • Ability to meet essential functions of the position with reasonable accommodations.
  • Prolonged periods of working at a desk and/or on a computer.
  • Ability to work overtime as needed.

We offer a competitive compensation package, including medical, dental, and vision insurance, short and long-term disability, a 401(k), and life insurance. Numotion is an equal opportunity employer and strives for a workplace that reflects the communities we serve.



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