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Project Coordinator

2 months ago

Seattle, Washington, United States Commercial Fire Protection, Inc. Full time
Job Description

**Job Summary:**

We are seeking a highly skilled and organized Project Coordinator to join our team at Commercial Fire Protection, Inc. As a Project Coordinator, you will be responsible for providing project and service coordination and office administrative support to our team.

Key Responsibilities:

  • Handle incoming customer calls, including service dispatching, tracking, and scheduling of calls, call status tracking, and call changes.
  • Create and dispatch work orders required for scheduling of planned maintenance and service.
  • Complete Service Agreement work orders as required.
  • Monitor and follow up on work orders.
  • Administer the check-in/check-out process of technicians in accordance with company safety policy and advise supervisors of any missing/late technicians.
  • Procure parts/materials for service work orders.
  • Provide service quotes to customers with the assistance of the Service Supervisor.
  • Schedule and follow up on all monthly maintenance customer accounts, ensuring timely communication with contract customers, key customers, and sub-contractors.
  • Establish and maintain a customer satisfaction follow-up and call-back procedure and provide senior management with appropriate feedback.
  • Create reports.
  • Perform other duties and responsibilities as requested or required.

Requirements:

  • Minimum 2 years of experience in service dispatch.
  • High school diploma or GED equivalent.
  • Fire life safety industry knowledge preferred.

What We Offer:

  • Competitive hourly rate.
  • Medical and dental benefits.
  • Vision benefits.
  • 401(k) plan.
  • Life insurance.
  • Paid time off and holidays.
  • Supportive team environment.
  • Laptop.
  • Tuition reimbursement.
  • Career advancement opportunities.

Equal Employment Opportunity:

Commercial Fire Protection, Inc. is an equal opportunity employer and welcomes applications from all qualified candidates without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic.