Senior Director of Operations

3 days ago

Cedar Knolls, New Jersey, United States FingerPaint Marketing Full time
Job Title: Senior Director, Operations

Fingerpaint Marketing is seeking a highly skilled Senior Director, Operations to join our team. As a key member of our operations team, you will be responsible for maximizing operational efficiency and client profitability through active management of staff and finances, workflow and process improvement, and strategic resource management.

Key Responsibilities:
  • Establish process standards for client team accounts and ensure adherence to those processes across all brands in Fingerpaint Group.
  • Facilitate monthly internal health check meetings to report on risks and opportunities across all brands as part of the assigned client team.
  • Interface with client procurement contacts on the assigned client team.
  • Manage a team of Sr. Business Managers and contribute to goal setting for the full agency, ensuring overall agency/team objectives are well understood by all team members.
  • Partner with Operations Leads and PM Leads to foster an environment of continuous improvement by assessing, establishing, and implementing processes, methodologies, and tools intended to maximize workflows and operational efficiency.
  • Establish best practices for client workflow management and ensure all team members' adherence to agency and client standard operating procedures and utilization of appropriate tools and templates.
  • Instill a philosophy of proactive and strategic resource management, prioritizing and forecasting staffing requirements and filling resource gaps through resource sharing/freelance.
  • Serve as a client-facing partner in key meetings, including agency evaluations, new business initiatives, onboarding/workflow, business planning, financial meetings, etc.
  • Manage client monthly and annual forecast in collaboration with business management, finance, account lead, and operations lead.
  • Partner with Business Management Lead to maintain awareness of overall financial health (including profitability) and track trends/progress over time across business units and accounts.
  • Review all SOW's to ensure consistency across accounts and business units and understand all client financial requirements and platforms, ensuring the team adheres to client processes.
Requirements:
  • 8+ years of related professional experience in project management and/or operations management within a healthcare/pharmaceutical advertising and marketing agency environment.
  • Experience working in client financial platforms (i.e. Decideware).
  • Thorough understanding of project/program management techniques and methods.
  • Excellent knowledge of profitability performance evaluation techniques and key metrics.
  • Outstanding knowledge of data analysis, reporting, and budgeting.
  • Working knowledge of program management software.
  • Advanced MS Excel skills required.
  • Working knowledge of MS PowerPoint and presentation skills.
  • Business acumen with a strategic ability.
  • Excellent organizational and leadership skills.
  • Proven ability to build teams.
  • An analytical mindset with great problem-solving abilities.
  • Excellent communication and active listening skills.
  • Preferred experience with Ziflow, Workamajig, Jira, or similar tools.
  • Able to travel to clients in New Jersey and to the Cedar Knolls, NJ office once or twice a month.

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