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**Senior Director of Operations**, **Director of Operations**, **Operations Director**, **Operations Manager**, **Operations Specialist**

2 months ago

Cedar Knolls, New Jersey, United States FingerPaint Marketing Full time
About the Role

Fingerpaint Marketing is seeking a highly skilled and experienced Senior Director of Operations to join our team. As a key member of our operations team, you will be responsible for maximizing operational efficiency and client profitability through active management of staff and finances, workflow and process improvement, and strategic resource management.

Key Responsibilities
  • Operational Excellence
    • Partner with Operations Leads and PM Leads to foster an environment of continuous improvement by assessing, establishing, and implementing processes, methodologies, and tools intended to maximize workflows and operational efficiency.
    • Establish best practices for client workflow management.
    • Ensure all team members' adherence to agency and client standard operating procedures and utilization of appropriate tools and templates.
  • Financial Management
    • In collaboration with business management, finance, account lead, and operations lead, management of client monthly and annual forecast.
    • Partner with Business Management Lead to maintain awareness of overall financial health (including profitability) and track trends/ progress over time across business units and accounts.
    • Review of all SOW's to ensure consistency across accounts and business units.
  • Client Management
    • Serve as a client-facing partner in key meetings (ie, agency evaluations, new business initiatives, onboarding/ workflow, business planning, financial meetings, etc).
    • Establish process standards (i.e. onboarding, client training SOP's, etc) for assigned client team account and ensure continued adherence to those processes across all brands in Fingerpaint Group.
  • Team Management
    • People management of Sr. Business Manager.
    • Contribute to goal setting for the full agency, ensuring the overall agency/team objectives are well understood by all team members.
Requirements
  • 8+ years of related professional experience in project management and/or operations management within a healthcare/pharmaceutical advertising and marketing agency environment.
  • Experience working in client financial platforms (i.e. Decideware).
  • Thorough understanding of project/program management techniques and methods.
  • Excellent knowledge of profitability performance evaluation techniques and key metrics.
  • Outstanding knowledge of data analysis, reporting, and budgeting.
  • Working knowledge of program management software.
  • Advanced MS Excel skills required.
  • Working knowledge of MS PowerPoint and presentation skills.
  • Business acumen with a strategic ability.
  • Excellent organizational and leadership skills.
  • Proven ability to build teams.
  • An analytical mindset with great problem-solving abilities.
  • Excellent communication and active listening skills.
  • Preferred experience with Ziflow, Workamajig, Jira, or similar tools.
About Fingerpaint Marketing

Fingerpaint Group is a collection of healthcare companies that celebrates what you bring as both a professional and an individual. With talent across the United States and Europe launching more than 200 brands, we are committed to creating and executing meaningful experiences.