Service Coordinator

5 days ago


Harvey, Louisiana, United States Louisiana CAT Full time
Job Title: Service Coordinator

POWER UP YOUR CAREER WITH LOUISIANA CAT

Louisiana Cat has been proud to represent Caterpillar for 4 continuous generations in the state of Louisiana. We have been providing our customers with the highest quality Cat equipment, service, and parts since 1933. We serve to build and power our community for a better future.

Opportunity

We are searching for a Service Coordinator to join our growing Electric Power operations at our Harvey, Louisiana location.

Responsibilities
  • Coordinate Louisiana Cat Service Technicians work schedules and customer work orders
  • Prepare quotes for repairs and convey information to customers
  • Open, review, and close work orders
  • Monitor work in progress and effectively communicate any necessary changes to the customer
  • Order parts needed to complete service work
  • Convey information between sales, service, and customer efficiently
  • Manage the Preventative Maintenance calendar
Requirements
  • Highly preferred: Bachelor's Degree in related field
  • Highly preferred: Minimum 2+ years relevant work experience
  • Highly preferred: Technical knowledge of engines and/or generators or electrical power systems
  • Required: Must be agile and prioritize customer request work orders, meet deadlines and provide accurate reporting & documentation
  • Required: Strong computer skills including MS Office such as MS Word, MS Excel, MS Outlook and Inventory software platforms
  • Required: Ability to effectively present information and respond to questions from managers, clients, customers, and other employees of the organization
Benefits
  • Health, Dental, Vision, $50,000 Company Funded Life Policy (if enrolled in Health)
  • Short- and Long-Term Disability Insurance
  • Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies
  • 401K Plan with Company Match
  • Paid Holidays & Vacation
  • Technician Tool Loan Program up to $2,000
  • Safety Boot / Safety Prescription Glasses Allowances
  • Tuition Reimbursement and Student Loan Assistance
  • Employee Discounts
  • Credit Union
  • Technician Career Development Program - Shop & Field Service Training
Why People Join Louisiana Cat
  • We are dedicated to fostering a safe and meaningful work environment that empowers our employees and customers.
  • We are known for creating lasting partnerships, guided by our strong company values, customer experience culture and safety standards.
  • We are committed to the long-term growth and success of both our employees and customers.
  • We have energy, focus and passion delivering results because what we do impacts our customers each and every day.
  • We work across Construction, Electrical Power, Industrial, Marine Engines and Oil & Gas industries.
  • We invest in training and development programs for our employees to build their toolkit and career paths here at Louisiana Cat.
  • We offer competitive pay and benefits, paid holidays and vacation, employee incentive programs and 401(k) company match programs.

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