Automotive Service Consultant

2 weeks ago


Sudbury, Massachusetts, United States BMW of Sudbury Full time

BMW of Sudbury is seeking a highly skilled Service Advisor to enhance customer satisfaction and drive sales growth.

Key Responsibilities:

  • To greet and assist customers with their service needs, ensuring a seamless experience from initial contact to completion.
  • To generate accurate estimates and present them to customers in a clear and concise manner, maximizing the opportunity for approval.
  • To review and discuss approved work with customers, confirming their understanding and expectations.
  • To oversee the completion of approved work, actively addressing any issues that may arise and ensuring timely completion.
  • To conduct post-repair follow-ups to gauge customer satisfaction and address any concerns.
  • To effectively manage and resolve customer complaints in collaboration with management, upholding BMW's reputation for excellence.
  • To maintain open communication with the Service Manager, sharing progress updates and training insights on a daily basis.

Benefits Package:

  • A competitive salary, estimated at $55,000 - $65,000 per annum, commensurate with experience.
  • Paid vacation time to recharge and relax.


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