Customer Service Ambassador

4 weeks ago


Jefferson City, Missouri, United States Anthony Dow - State Farm Agent Full time
Job OverviewAs a Customer Service Representative with Anthony Dow - State Farm Agent, you will be responsible for delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will have opportunities for career advancement while resolving customer inquiries, collaborating with other agency team members, and anticipating the needs of our community members.

We are seeking a dedicated and empathetic team member who is committed to providing prompt, accurate, and friendly customer service. Your responsibilities will include establishing customer relationships, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. You will also use a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.

Key Responsibilities
  • Establish and maintain strong customer relationships
  • Provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner
  • Use a customer-focused approach to educate customers about insurance options and promote the development of our business
  • Collaborate with other agency team members to achieve shared goals and objectives
Requirements
  • Dedicated to customer service and committed to delivering exceptional client experiences
  • Excellent communication and interpersonal skills, with the ability to effectively relate to customers and anticipate their needs
  • Proactive problem-solving skills, with the ability to think critically and make sound decisions
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
Benefits
  • Hourly pay plus commission/bonus
  • Growth potential and opportunities for advancement within our office
  • Paid time off (vacation and personal/sick days)
  • Health benefits
  • Valuable career-building experience


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