Customer Service Director

2 weeks ago


Brockton, Massachusetts, United States Burlington Full time
Customer Service Lead

Burlington is seeking a skilled Customer Service Lead to join our team.

Key Responsibilities:
  • Direct cashier coverage and customer flow at the front of lines to ensure efficient service.
  • Assist management team in communicating promotions and company updates.
  • Monitor and validate returns, exchanges, check authorizations, voids, and other transactions.
  • Support training for cashiers and other team members.

Burlington is a dynamic and fast-paced retail environment that requires strong leadership and communication skills. As a Customer Service Lead, you will play a critical role in ensuring that our customers receive exceptional service and that our cashiers are equipped to handle any situation that may arise.

If you are a motivated and customer-focused individual with experience in retail or customer service, we encourage you to apply for this exciting opportunity.


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