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Restaurant Operations Manager
1 month ago
As an Assistant Manager at El Pollo Loco, you will be responsible for supervising assigned shifts and providing guidance to crew members in the absence of the General Manager. You will also be responsible for training and developing crew members, completing administrative tasks, and ensuring exceptional guest experiences.
Key Responsibilities- Supervise assigned shifts and provide guidance to crew members
- Train and develop crew members to ensure they have the skills and knowledge needed to succeed
- Complete administrative tasks, such as financial and inventory control, scheduling, and logging maintenance
- Create and ensure exceptional guest experiences by providing excellent customer service and ensuring high-quality food and service
- Ensure compliance with all security, food safety, quality, and cleanliness standards
- Maintain cost controls and contribute to sales and profit goals
- Build skills and leverage available tools to prepare for a future General Manager role
El Pollo Loco is a leading fast-casual restaurant chain that has been serving high-quality, fire-grilled chicken for over 35 years. We are committed to delivering exceptional guest experiences and providing opportunities for our employees to grow and develop their careers.
Requirements- Must be an EPL Shift Leader or have 2-4 years of supervisory experience, preferably in a restaurant environment
- Familiarity with Point-Of-Sale systems is desired
- High school diploma or equivalent (GED) preferred
- Excellent written and verbal English communication skills (second language a plus)
- Basic math and computer skills, and strong interpersonal and conflict-resolution skills
- Must be at least 18 years old and possess a valid driver's license and a reliable vehicle for company business
- Must have a Serve Safe Certificate at time of hire or obtain a Serve Safe Certificate and pass the EPL Food Safety Audit (FSA) class upon hire, where applicable