Systems Support Specialist

4 weeks ago

Tampa, Florida, United States High Level Services Full time

About the Role:

We are seeking a highly skilled Systems Support Specialist to join our team at HighLevel. As a key member of our IT department, you will be responsible for providing technical support and assistance to our global team members.

Key Responsibilities:

  • Partner with leaders to integrate new tools into the company
  • Work with the People Ops Generalist to arrange for equipment transfers between team members and/or our equipment provider
  • Ownership of global asset tracking and transfers
  • API integrations, research, and implementation
  • Accountable for creating, uploading, deleting members to distribution lists
  • Updating email signatures with transfers/promotions
  • Ownership of our IT vendors, iWerk and Digital Track
  • Implementation of new company systems related to People Operations
  • Partner with our Global IT vendor on tickets in the Software Asset Management queues
  • Support onboarding and offboarding of employees with asset, systems, and SaaS tool access additions and contract management information
  • Obtain quotations from vendors as needed for systems
  • Reconcile between purchase orders and invoices for assets and record them in a timely manner
  • Resolve all accounts issues and take ownership of ensuring accounts are processed

Requirements:

  • At least 2 years of IT systems administration experience
  • High level of communication skills, advanced Excel skills, and exceptional time management
  • Solid technical skills, deep familiarity with Apple products and technologies, and G-Suite
  • Ability to work in conjunction with our Global IT vendor
  • Clear communicator with exceptional written and collaboration skills
  • Identifies and resolves problems in a timely manner
  • Gathers and analyzes information skillfully
  • Develops alternative solutions and develops project plans
  • Supports communicating changes and progress
  • Ability to complete projects on time and within budget

About Us:

HighLevel is an all-in-one, white-label marketing platform for agencies and consultants. We are a profitable, disruptive, and fast-growing SaaS company headquartered in Dallas, Texas. Many team members work for the company remotely from around the world while maintaining a strong company culture and work-life balance.

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A comprehensive training program
  • A collaborative and inclusive team culture

Equal Employment Opportunity:

HighLevel is committed to providing equal employment opportunities to all qualified individuals without regard to sex (gender), race, color, religion, age, disability, national origin, pregnancy, marital status, military status, sexual orientation, gender identity, genetic history, or any other class or category prohibited by applicable law.

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