Systems Support Specialist

4 weeks ago

Tampa, Florida, United States High Level Services Full time

About the Role:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. We are a profitable, disruptive, and fast-growing SaaS company headquartered in Dallas, Texas. Many team members work for the company remotely from around the world while maintaining a strong company culture and work-life balance. Our ideal candidate is organized with good project management skills to keep track of all working needs of the business, strong follow-through skills to take issues to completion, and has amazing customer service skills. This role will support the administration of all phases of our systems and software processes for team members, including partnering with our IT vendors on working requests and incident tickets.

Key Responsibilities:

  • Partner with leaders to integrate new tools into the company.
  • Work with the People Ops Generalist to arrange for equipment to be transferred between team members and/or our equipment provider in a timely manner.
  • Ownership of all global tracking of assets and transfers of assets.
  • API integrations, research, and implementation.
  • Accountable for creating, uploading, deleting members to distribution lists.
  • Updating email signatures with transfers/promotions.
  • Ownership of our IT vendors, iWerk and Digital Track.
  • Implementation of a new company systems related to People Operations - responsible for all aspects, including project management, approval, change management, etc.
  • Partner with our Global IT vendor on tickets in the Software Asset Management queues, take ownership of tickets, and work to resolve or reassign to the correct queue as applicable.
  • Support onboarding and offboarding of employees with asset, systems, and SaaS tool access additions and terminations. Enter contract management information, if applicable.
  • Obtain quotations from vendors as needed for systems.
  • Reconcile between purchase orders and invoices for assets and record them in a timely manner.
  • Resolve all accounts issues and take ownership of ensuring accounts are processed.

Requirements:
  • At least 2 years of IT systems administration experience.
  • A high level of communication skills, advanced Excel skills, and exceptional time management are essential requirements for this role.
  • Solid technical skills - deep familiarity with Apple products and technologies and G-Suite.
  • Ability to work in conjunction with our Global IT vendor.
  • Clear communicator with exceptional written and collaboration skills.
  • Identifies and resolves problems in a timely manner.
  • Gathers and analyzes information skillfully.
  • Develops alternative solutions and develops project plans.
  • Supports communicating changes and progress.
  • Ability to complete projects on time and within budget.

Equal Employment Opportunity:
HighLevel is committed to providing equal employment opportunities to all qualified individuals without regard to sex (gender), race, color, religion, age, disability, national origin, pregnancy, marital status, military status, sexual orientation, gender identity, genetic history, or any other class or category prohibited by applicable law.

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