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Technical Support Specialist
2 months ago
Our client, K2 Staffing, is a prominent firm seeking a Level I or II IT Help Desk Support professional. The ideal candidate will possess a solid background in technology along with exceptional communication abilities.
Key Responsibilities
- Facilitate onboarding and offboarding processes for new users.
- Diagnose and manage Windows Servers and Active Directory issues.
- Oversee the maintenance of Local Area Networks.
- Implement and supervise network security measures.
- Enhance and maintain both network software and hardware.
- Construct and deploy file servers and cloud solutions.
- Set up and configure VOIP systems for new users.
- Conduct troubleshooting for network infrastructure.
- Administer Microsoft Exchange Server.
- Utilize event logs to assist in repairs.
- Handle escalated service requests requiring advanced responses.
- A minimum of 3 years of hands-on experience in configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange server, and Active Directory.
- Strong verbal and written communication skills.
- Excellent time-management capabilities.
- Results-driven, self-motivated, energetic, and reliable team player.
- Deep understanding of technology and business productivity systems.
- Exceptional problem-solving skills, outstanding customer service, and strong organizational abilities.
- Familiarity with RMM (remote monitoring and management) and PSA (ticketing systems), such as Jira.
- Experience in Accounting or Fintech.
- Familiarity with CCH and Thompson Reuters products.
- Knowledge of Extron Conference systems.
- Quickbooks Administration experience.
- Technical writing and documentation skills.
- Understanding of ITSM and ITAM.
- Experience with Agile methodologies.
K2 Staffing offers a dynamic work environment with opportunities for career advancement and continuous training. Employment Type: Full time