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Technical Support Specialist

2 months ago


Chicago, Illinois, United States K2 Staffing Full time
Job DescriptionOverview
Our client, K2 Staffing, is a prominent firm seeking a Level I or II IT Help Desk Support professional. The ideal candidate will possess a solid background in technology along with exceptional communication abilities.

Key Responsibilities
  • Facilitate onboarding and offboarding processes for new users.
  • Diagnose and manage Windows Servers and Active Directory issues.
  • Oversee the maintenance of Local Area Networks.
  • Implement and supervise network security measures.
  • Enhance and maintain both network software and hardware.
  • Construct and deploy file servers and cloud solutions.
  • Set up and configure VOIP systems for new users.
  • Conduct troubleshooting for network infrastructure.
  • Administer Microsoft Exchange Server.
  • Utilize event logs to assist in repairs.
  • Handle escalated service requests requiring advanced responses.
Qualifications
  • A minimum of 3 years of hands-on experience in configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange server, and Active Directory.
  • Strong verbal and written communication skills.
  • Excellent time-management capabilities.
  • Results-driven, self-motivated, energetic, and reliable team player.
  • Deep understanding of technology and business productivity systems.
  • Exceptional problem-solving skills, outstanding customer service, and strong organizational abilities.
  • Familiarity with RMM (remote monitoring and management) and PSA (ticketing systems), such as Jira.
Preferred Qualifications
  • Experience in Accounting or Fintech.
  • Familiarity with CCH and Thompson Reuters products.
  • Knowledge of Extron Conference systems.
  • Quickbooks Administration experience.
  • Technical writing and documentation skills.
  • Understanding of ITSM and ITAM.
  • Experience with Agile methodologies.
Work Environment
K2 Staffing offers a dynamic work environment with opportunities for career advancement and continuous training. Employment Type: Full time