Customer Service Coordinator

15 hours ago


Norfolk, Virginia, United States Liberty Military Housing Full time
Job Overview:
As a Customer Service Representative with Liberty Military Housing, you will play a vital role in ensuring the satisfaction of our military families. Your primary responsibility will be to provide exceptional customer service to prospective and current residents within our multi-family residential communities. This includes answering phone inquiries, managing resident complaints, and coordinating with maintenance staff to address any issues that may arise.

Responsibilities:
- Assist prospective residents with information regarding their lease and the move-in process.
- Prepare lease documents for residents as part of the move-in process (pets, allotments, etc.).
- Ensure all lease paperwork is completed and entered into the system.
- Respond to and manage resident complaints and/or service issues, coordinating with staff as needed.
- Support residents during the move-out process, including notice to vacate and resident transfers.

Requirements:
- 6 months+ of residential property management or customer service experience preferred.
- Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications (i.e. Yardi, Payscan).
- Effective communication and interaction with customers, vendors, management, co-workers; sufficient to exchange or convey information and to give and receive work direction.
- Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
- Must possess a positive and professional demeanor in all interactions, under all circumstances.

Benefits:
- Medical/Dental/Vision Insurance
- Life and AD&D Insurance
- 401k Retirement Plan w/company match
- Employee Stock Ownership plan
- Incentive Bonus Program
- 10 Paid Holidays per year
- 40 hours Paid Sick Leave per year
- 80 hours Paid Vacation per year

Estimated salary: $15.00 - $24.00 Hourly.

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