Customer Service Representative

2 days ago


Norfolk, Virginia, United States Hampton Roads Transit Full time
Job Description

We are seeking a Customer Service Representative to join our team at Hampton Roads Transit. As a key member of our customer service department, you will be responsible for providing excellent customer service to our riders.

Responsibilities:

  • Respond to customer inquiries and provide information on routes, schedules, fares, and other HRT services.
  • Answer telephone inquiries and process lost and found items.
  • Operate a multi-line telephone system and maintain databases.
  • Assist with public outreach and manage records in compliance with HRT's records management policies and procedures.
  • Perform other duties as required.

Requirements:

  • A high school diploma or equivalent is required.
  • One year of experience in customer service is preferred.
  • Possess excellent communication skills and knowledge of customer service principles and practices.
  • Ability to deal effectively with the public and work in a fast-paced environment.
  • Proficiency in Microsoft Office applications is required.

Salary and Benefits:

The estimated salary for this position is $31,200 per year, based on market research. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.



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