Customer Service Representative
3 days ago
IWG PLC is a leading provider of flexible workspace solutions. Our company aims to bring more freedom to people and businesses, while expanding our network across the globe.
Salary: $16.50 per hour plus a quarterly bonus plan program
About the Role:
This Customer Service Representative position will play a key role in managing multiple tasks while providing customers with exceptional service. As a Community Associate, you will work closely with new and existing customers across various industries, creating and maintaining a thriving community within your center.
A Typical Day at IWG PLC
Your day will be filled with a variety of tasks, including assisting customers with their queries, ensuring that all services are properly charged for accurate invoices, and helping to organize events and activities for the center's community. You will also be responsible for communicating effectively with customers, resolving issues efficiently, and working collaboratively with the Community Manager to achieve shared goals.
Key Responsibilities:
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
- Manage multiple tasks simultaneously, prioritizing responsibilities to ensure efficient workflow
- Collaborate with the Community Manager to plan and execute events and activities for the center's community
- Maintain accurate records and communicate effectively with customers and colleagues
Requirements:
- 1+ years of experience in customer-facing roles, ideally in a similar industry
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- Ability to work in a fast-paced environment, adapting to changing situations and priorities
- Experience with MS Office and other basic IT equipment, with a willingness to learn new systems and technologies
What We Offer:
- Competitive total compensation package, including a salary of $16.50 per hour and a quarterly bonus plan program
- Generous paid time off plans, including sick leave, vacation time, and 11 paid Company Holidays per calendar year
- Comprehensive health care options for full-time team members, with some plan options available for part-timers as well
- Opportunities for career growth and development, aligned with the company's vision and values
- A bright and inspiring work environment, with a focus on collaboration and teamwork
About You
We're looking for someone who is passionate about delivering exceptional customer service, has excellent communication skills, and is able to work independently and as part of a team. If you have a positive attitude, are enthusiastic about learning, and enjoy adapting to fast-changing situations, we encourage you to apply for this exciting opportunity.
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